Booking, cancellation and refund terms

Template for UK pilot use. Salon owners should obtain legal advice before public launch or use outside the UK.

Booking

Your appointment is confirmed after the booking screen confirms it. Card bookings require full payment online when card payment is available. Cash-on-arrival bookings require the full amount at the salon.

Customer cancellation

You may cancel online at least 24 hours before the appointment. Where a card payment was made, Vetar requests a full refund to the original payment method. Bank processing times may vary.

Online cancellation closes within 24 hours of the appointment. Contact the salon directly. Any cancellation charge must be clearly disclosed, fair and proportionate to the salon’s genuine loss, and comply with applicable consumer law.

Salon cancellation

If the salon cancels or cannot provide the booked service, amounts paid for that service should be refunded.

Service quality

Services must be provided with reasonable care and skill. Statutory consumer rights are not excluded.

Who supplies the treatment?

The salon, not Vetar, supplies the nail treatment. Vetar provides booking and payment technology.