Customer platform terms

Vetar provides the account, discovery, booking and payment technology. Each salon remains responsible for the nail treatment, staff, pricing, availability and salon-specific information displayed to customers.

Bookings

A booking is confirmed when the website displays confirmation and, where required, payment succeeds. Customers must check the salon, service, date, time, price and cancellation terms before confirming.

Payments and refunds

Card details are handled by Stripe. Refund eligibility depends on the booking policy displayed at checkout, the salon’s actions and the customer’s statutory rights. A salon cancellation should result in a full refund of card amounts paid for that booking.

Customer conduct

Customers must provide accurate contact information, protect their login and avoid fraudulent bookings, abusive conduct or misuse of salon data.

Important

This is a launch template and must be reviewed by a UK technology and consumer-law solicitor before public commercial use.